The European capitals have been at the forefront of utilising artificial intelligence to improve the availability and customer experience of services, as evidenced by their sundry experiments with applications like chatbots. As such solutions become more commonplace, it is critical to strengthen public trust by providing access to comprehensive and up-to-date information on how algorithms and artificial intelligence affect the lives of residents.
“[W]e are on a mission to create as much understanding about algorithms as possible and be transparent about the way we – as cities – use them. Today we take another important step with the launch of these algorithm registers,” added Touria Meliani, the Deputy Mayor for Arts, Culture and Digital City of Amsterdam.
The registers not only contain descriptions of artificial intelligence-driven systems and their use, but also offer residents an opportunity to send feedback and take part in research, thus contributing to the creation of reciprocal, human-centred algorithms.
Announced on 28 September at the Next Generation Internet Summit, the registers will be implemented by Saidot, a Finnish specialist in the openness and explicability of artificial intelligence.