airport indoors
 Helsinki Airport is undergoing a one billion-euro development programme, and recently opened the Aukio expansion area. Image: Finavia

Helsinki Airport awarded for best service in Europe

Helsinki Airport, operated by Finavia, has been recognised by the Airport Service Quality Awards as having the best customer experience in its size class in Europe.

Organised by the Airport Council International (ACI) World, the awards are based on surveys delivered to nearly 650 000 passengers at 376 airports in 90 countries worldwide.

Helsinki Airport, located on the fringes of the Finnish capital, is currently undergoing a one billion-euro development programme to increase capacity and further develop its customer experience.

“Serving passengers and developing the customer experience based on their needs and expectations is at the heart of our strategy at Finavia and Helsinki Airport,” said Finavia’s CEO, Kimmo Mäki. “Our aim is to deliver smoothly running processes, high-quality services, comfortable and functional terminals, and friendly customer service. We work to improve all of these every day at Helsinki Airport.”

Last year, the Finnish airport was awarded as the best in Northern Europe and recognised at the Cannes Lions festival for its #LIFEINHEL campaign, inspired by the film The Terminal.

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