GetJenny seeks to enhance the effectiveness of customer support teams by allowing them to continuously teach AI chatbots to address repetitive and routine conversations and tasks. New responses to questions and issues are fed to the platform in just a few clicks through its simple user interface.
The AI platform thus frees up representatives to utilise their time efficiently and focus on other, more complex tasks that require in-depth expertise and a human touch.
“There is a fear surrounding AI that the technology is out to replace people, but we believe it’s about starting a revolution that makes life for humans more rewarding,” said Teemu Kinos, CEO of GetJenny.
“This investment has provided us with a market entry opportunity where we can help customer support teams around the world fall back in love with their jobs and provide meaningful assistance to those in need,” he added.
Getting the globe talking
GetJenny currently operates in 30 languages across the healthcare, insurance, banking, public sectors, as well as internal support industries. The capital boost ensures the company will continue its expansion across the Nordics and the Middle East and North Africa region.
Dubai Angel Investors, one of the Middle East’s leading seed and early-stage investment groups, led the investment in GetJenny following several impressive investments in Silicon Valley, London, and the MENA region.
“Our investment in GetJenny hits right in the middle of our sweet spot; cutting edge and highly scalable technology led by a focused, execution driven world-class team, disrupting an outdated industry,” said Abdullah Mutawi, co-founder and chairman of Dubai Angel Investors.
“We have no doubt that GetJenny will achieve in the Middle East the same success it has in Scandinavia. The AI revolution is led by companies like GetJenny whose journey we are very excited to have joined,” he added.
Good News from Finland is published by Finnfacts, which is part of Business Finland.