Finnair once again ‘Best Airline in Northern Europe’
Finnair has been awarded, for the eighth consecutive year, the title of ‘Northern Europe’s Best Airline’ at the World Airline Awards at the Paris Air Show.
The results are based on an independent survey of over 19 million passengers from 105 countries covering 325 airlines. The World Airline Awards is organised by international air transport rating organisation Skytrax.
“We are proud that Finnair has once again been recognised by Skytrax and passengers from across the world as the Best Airline in Northern Europe,” says Piia Karhu, SVP, customer experience at Finnair. “We are committed to providing the very best experience to our passengers throughout their journey and we constantly develop our service both on the ground and in the air while staying true to our renowned Nordic hospitality.”
Finnair has continued on the digital trend. This year, it was the first airline in the world to launch Alipay onboard, and successful face recognition trials were conducted at Helsinki Airport check-in with Finnair frequent fliers.
“Digital transformation is one of our core strategic targets, however, we continue to develop all areas of the customer experience such as our well-received collaboration with top chefs in our long-haul Business Class cabins and our enhanced lounge experience in conjunction with new partnerships,” notes Karhu.