Good News from Mon, 26 September, 2011:

Finnair and Helsinki Airport search for Quality Hunters

Quality travel begins at the airport Quality travel begins at the airport

Finnair and Helsinki Airport are searching for seven Quality Hunters to travel between Europe, Asia and the United States and help improve services and flights connections at Helsinki Airport. 

The success of last year’s project when Finnair hired four members of the public to investigate the theme of quality in travel, has led to the expanded follow-up with Helsinki Airport.

Following an intensive recruitment process, the Quality Hunters will observe and evaluate the flight and transfer experience, offered by Finnair and Helsinki Airport. The airline and the airport hopes that this input will lead to the development of new ideas and concepts.

The seven successful applicants will spend seven weeks, observing seven categories of service quality. Each will publish a blog describing their activities, and all material will be posted on the website.

Visitors to the site will be encouraged to set tasks for the Quality Hunters, make comments and share their opinions. Participants on the site will also have the chance to win intercontinental VIP Finnair flights via Helsinki.

As a part of renewing our entire service identity, we want to go even further on charting the black spots of travel and finding creative solutions to resolve them, says Jarkko Konttinen, Finnair’s Vice President.

We want to be able to offer passengers something more than just a transfer. It is in our interests to hear from them how to make their time at the airport enjoyable, says Johanna Metsälä, Helsinki Airport’s Customer Experience Manager.

Those interested can apply at the website listed below. The application period closes on October 5.